Shipping and Return Policy

Shipping

All prices are inclusive of VAT.

Minimum total value of Rs. 200 is required to process an order.

We have Hyperlocal delivery for locations in Imphal East and Imphal West within 7km radius from Thangmeiband for all products. For select products, we have National delivery to all locations in India serviceable by India Post, DTDC, or FedEx.

As our products are pro-biotic and free of preservatives, they are prepared in small batches carefully matching the demand. We do not maintain a huge stock of the products and if demand spike for some reason, we may not be able to dispatch your order immediately. In such cases, we will take a maximum of 4 days to dispatch your order. If the items are in stock, then we offer Next-Day Hyperlocal delivery! Please call us before ordering if you want to confirm availability.

The  Sourdough bread and Kombucha bottles we ship are at least 5 days due its best-before date, and the Ghost & Co. hot sauces at least 1 month due. However, the items offered on Clearance Sale are discounted specifically because of their proximity to best-before date. They are due less than the specified time mentioned above, but not past their best-before date on the say of shipping.

For Hyperlocal delivery a flat shipping charge of Rs. 50 will be charged on all orders up to Rs. 499. Shipping is free for all orders above Rs. 500.

For National delivery a variable shipping charge starting at Rs. 70 will be charged affected by the order quantity and delivery location.

Estimated delivery time is within 3+1 working days in Imphal, 3+7 working days in all metro cities and anywhere within 12 working days in other locations, from the time order is placed.

Our courier partners will operate between Monday to Saturday. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

For more details, please view our Terms and Conditions.

Exchanges

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

Our products being perishable food items are exempt from being returned.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@foragers.in.

Shipping

To return your product, you should mail your product to: Forage, Koksamlai Building, DM College Road, Thangmeiband Meisnam Leikai, Imphal-West, Manipur 795004.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.